Terms and conditions

Terms and Conditions

Legal Status

1.1 The operator holds a valid license numbered GVQ-ON-2023-4471 issued by the Alcohol and Gaming Commission of Ontario (AGCO).

1.2 The issuing authority is the Alcohol and Gaming Commission of Ontario (AGCO) under the iGaming Ontario framework.

1.3 The jurisdiction of this online gaming platform is Ontario, Canada, which is regulated under the province's legal online gaming market.

1.4 Players must be at least 19 years old to participate. The platform is fully licensed to operate in Ontario, and registration is available exclusively to Ontario residents.

Registration and Login Process

2.1 Users must complete a registration process which includes entering personal information and verifying their identity within 72 hours of registration.

2.2 Mandatory identity verification requires a valid Ontario driver’s license, passport, or provincial ID card, along with proof of address.

2.3 Account activation time will typically take 2–6 hours during business hours; however, it may extend up to 24 hours during peak periods.

2.4 Users are limited to one account per person, household, or IP address and must provide a valid Ontario address.

Games and Software Providers

3.1 The platform features a wide array of games, including but not limited to video slots, table games, and live dealer options.

3.2 All games are provided by recognized software providers to ensure a comprehensive and fair gaming experience.

3.3 The total game count features over 2,800 games categorized by type and genre.

Bonuses and Promotions

4.1 A welcome bonus of 100% match up to CAD $500 plus 150 free spins is offered upon the first deposit of CAD $20 or more.

4.2 Wagering requirements of 35x apply to all bonuses, with specific contributions depending on the game type.

4.3 Time limits will apply to the completion of wagering requirements, and free spins must be utilized within 7 days.

4.4 Various recurring promotions and cashback offers are available, subject to the specified terms and conditions.

VIP and Loyalty Program

5.1 The platform comprises a tiered VIP program offering various rewards based on wagering amounts.

5.2 Automatic progression through VIP tiers occurs based on cumulative wagering and is reviewed monthly.

5.3 Loyalty points can be earned and redeemed according to outlined terms, with certain restrictions on eligibility and expiration.

Payment Methods and Banking Terms

6.1 Deposits can be made via multiple methods, with processing times and applicable limits specified.

6.2 Withdrawals will also be subject to processing times and limits, with specific methods outlined to users.

6.3 All financial transactions must comply with the platform’s banking policies as stated at the time of deposit or withdrawal.

Key Terms and Conditions

7.1 Users must adhere to specific wagering and betting restrictions applicable to bonuses.

7.2 Limits on deposits and withdrawals will be enforced, ensuring compliance with responsible gaming practices.

7.3 Accounts may be suspended or restricted for violations including bonus abuse and underage gambling.

Mobile and Technical Features

8.1 A mobile application is available for download, providing access to all functionalities of the platform.

8.2 The mobile site is designed to be fully responsive, ensuring a seamless user experience across devices.

Security and Fair Play

9.1 The platform employs state-of-the-art encryption and security protocols to safeguard user information.

9.2 Random Number Generators (RNGs) are regularly audited by third-party organizations to ensure fairness in all games.

9.3 Customer support will be available through various channels, responding promptly to inquiries.

Responsible Gambling Features

10.1 The platform provides tools for responsible gaming, including deposit limits and self-exclusion options.

10.2 Users are encouraged to access resources for gambling addiction and related support organizations.

Advantages and Disadvantages

11.1 The platform offers various advantages, including a robust selection of games and strong customer support.

11.2 Users should be aware of limitations such as residency restrictions and possible wagering requirements associated with bonuses.

General Casino Information

12.1 The platform operates under the authority of Groupe Voyage Quebec Gaming Ltd., which is regulated and fully compliant with applicable laws.

12.2 Players must be located within Ontario to participate, and the site is offered in both English and French.

12.3 All terms and conditions are subject to change; users will be notified of any amendments as necessary.